PRIVACY POLICY

Cutting Edge Services LLC

Effective Date: July 24, 2026  |  Last Updated: July 24, 2026

Cutting Edge Services LLC (“Cutting Edge Services,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains the information we collect, how we use and share it, and the choices available to you when you visit our website, request a quote, approve services, communicate with us, make a payment, or otherwise interact with our business.

1. INFORMATION WE COLLECT

1.1 Information You Provide: We may collect information that you provide directly to us when you request a quote, approve services, contact us, make a payment, submit a form, communicate by phone, email, or text message, or otherwise interact with us.

• Name, email address, telephone number, billing address, property address, and service location
• Service requests, preferences, access instructions, gate information, and special instructions
• Billing information and limited payment-related details
• Property photographs, videos, measurements, service maps, and site-condition information
• Communications, approvals, service history, account notes, and customer-support records
• Marketing preferences and information you provide through promotions, surveys, or referral programs

1.2 Payment Information: Payment transactions are processed through third-party payment providers. We generally do not directly store complete payment-card numbers. Payment processors may collect and use payment information under their own terms and privacy policies.

1.3 Information Collected Automatically: When you visit our website or use online forms, we and our service providers may automatically collect information such as your IP address, browser type, device information, operating system, pages viewed, referring source, approximate location derived from your IP address, and interactions with our website, emails, or advertisements.

1.4 Information From Other Sources: We may receive information from service providers and business partners that help us operate, including customer-management software, payment processors, website hosting providers, analytics and advertising platforms, communication services, mapping and measurement tools, and property managers or other authorized representatives.

2. HOW WE USE INFORMATION

• Prepare and deliver quotes, proposals, service recommendations, and work orders
• Schedule, route, perform, document, and improve lawn care, landscaping, snow and ice management, and related services
• Process payments, deposits, refunds, invoices, and account records
• Communicate about scheduling, weather delays, service updates, billing, account matters, and customer support
• Maintain property records, photographs, measurements, access instructions, and service history
• Send seasonal reminders, promotions, and other marketing communications where permitted
• Operate, secure, analyze, and improve our website, systems, advertising, and customer experience
• Prevent fraud, misuse, unauthorized activity, safety issues, and security incidents
• Comply with legal, tax, insurance, accounting, recordkeeping, and contractual obligations
• Enforce our agreements and protect the rights, safety, and property of our company, customers, employees, and others

3. TEXT MESSAGES, EMAILS & MARKETING

3.1 Service Communications: If you provide a telephone number or email address, we may use it for quote delivery, scheduling, service notifications, weather updates, billing, account support, and other nonmarketing communications related to your relationship with us.

3.2 Promotional Communications: Where permitted, we may send promotions, seasonal reminders, service offers, and other marketing communications. You may unsubscribe from marketing emails using the unsubscribe link, and you may opt out of promotional text messages by replying STOP. Message and data rates may apply.

3.3 Required Messages: Opting out of marketing does not prevent us from sending necessary nonmarketing messages about an active quote, scheduled service, payment, account, safety issue, or other transaction.

4. HOW WE SHARE INFORMATION

4.1 Service Providers: We may share information with vendors that help us provide and administer services, such as Jobber and other customer-management systems, payment processors, email and text-message providers, AI-assisted phone or communication services, website hosts, analytics providers, advertising platforms, mapping and measurement tools, accountants, insurers, attorneys, and subcontractors. These providers may process information on our behalf or under their own applicable terms and privacy policies.

4.2 Business Operations: We may share information with property owners, managers, authorized representatives, subcontractors, suppliers, and service partners when reasonably necessary to estimate, schedule, perform, document, or collect payment for approved work.

4.3 Legal and Safety Reasons: We may disclose information when reasonably necessary to comply with law, legal process, court orders, insurance requirements, audits, investigations, or to protect rights, property, safety, or security.

4.4 Business Transfers: Information may be transferred in connection with a merger, sale, financing, reorganization, or transfer of some or all of our business or assets.

4.5 Sale of Personal Information: We do not sell personal information for money. Certain analytics or advertising activities may be considered a sale, sharing, or targeted advertising under some state laws. Where applicable, we will honor legally required opt-out rights.

5. COOKIES, ANALYTICS & ADVERTISING

5.1 Cookies and Similar Technologies: Our website may use cookies, pixels, local storage, and similar technologies to operate the site, remember preferences, measure traffic, understand how visitors use the site, and support advertising.

5.2 Your Choices: You may control cookies through your browser settings and, where available, a website cookie-control tool. Disabling cookies may affect certain website features.

5.3 Third-Party Tools: Our website may use third-party analytics or advertising services, such as Google services or social-media advertising tools. The providers of those tools may collect information under their own privacy policies.

6. DATA SECURITY

6.1 Safeguards: We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain. These may include access controls, password protections, secure service providers, and restricted access to customer information.

6.2 No Absolute Security: No method of transmission, storage, or security is completely risk-free. We cannot guarantee absolute security, and you should use care when sending sensitive information.

7. DATA RETENTION

7.1 Retention Periods: We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business, tax, payment, insurance, and warranty records, resolving disputes, enforcing agreements, and complying with legal obligations. Different categories of information may be retained for different periods.

8. YOUR CHOICES & PRIVACY REQUESTS

8.1 Access, Correction, and Deletion Requests: Subject to applicable law and reasonable identity verification, you may ask us to provide, correct, or delete certain personal information. We may deny or limit a request when information must be retained for contracts, payments, taxes, insurance, fraud prevention, security, dispute resolution, or other legal or legitimate business purposes.

8.2 Marketing Choices: You may opt out of promotional emails or texts as described in Section 3. You may also contact us using the information below.

8.3 Authorized Requests: We may require enough information to verify your identity, authority, and the records involved before completing a request.

9. THIRD-PARTY LINKS & SERVICES

9.1 External Services: Our website, messages, or Client Hub may link to websites or services operated by others. We are not responsible for their privacy, security, or content. Review their policies before providing information.

10. CHILDREN’S PRIVACY

10.1 Children Under 13: Our website and services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13. Service requests should be made or authorized by an adult property owner, tenant, manager, or other authorized representative.

11. CHANGES TO THIS POLICY

11.1 Updates: We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal requirements. The revised policy will show an updated “Last Updated” date. Material changes may be communicated through our website, Client Hub, email, or another appropriate method.

12. CONTACT US

Cutting Edge Services LLC
2901 Niagara St Unit 318
Sanborn, NY 14132
Email: [email protected]
Phone: (716) 930-3489