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Cutting Edge Services LLC
1. INTRODUCTION
Cutting Edge Services LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. By using our services or providing us with your information, you agree to the terms of this Privacy Policy.
2. INFORMATION WE COLLECT
2.1 Information You Provide to Us
We collect information you provide directly when you:
• Request a quote or estimate for services
• Sign up for or use our services (lawn maintenance, snow plowing, landscaping)
• Contact us via phone, email, or contact forms
• Make payments for services
• Subscribe to newsletters or promotional communications
This information may include:
• Name, email address, phone number
• Property address and service location
• Billing and payment information
• Service preferences and special instructions
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from third-party service providers we use to operate our business, including payment processors (such as credit card companies), scheduling software (such as Jobber), and communication platforms (such as AI phone assistants). This information is used solely to provide and improve our services to you.
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
• Provide, maintain, and improve our lawn care, snow plowing, and landscaping services
• Process quotes, service requests, and payments
• Schedule and coordinate service appointments
• Communicate with you about your services, including confirmations, updates, and service notifications
• Send invoices and process payments
• Respond to customer service inquiries and support requests
• Send marketing communications, promotions, and seasonal reminders (you may opt out at any time)
• Improve our website and customer experience
• Comply with legal obligations and enforce our Terms & Conditions
• Protect against fraud, unauthorized activity, and security threats
4. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including:
• Payment processors (for processing credit card transactions)
• Scheduling and customer management software (e.g., Jobber)
• AI phone assistants and communication platforms
• Email marketing and communication services
• Website hosting and analytics providers
These service providers are contractually obligated to use your information only to provide services to us and are prohibited from using it for their own purposes.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal requests, such as:
• Subpoenas or court orders
• Government or regulatory investigations
• To protect the rights, property, or safety of our company, customers, or others
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
5. DATA SECURITY
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data
storage, encryption of sensitive information (such as payment data), and restricted access to personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. DATA RETENTION
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records, invoices, and customer communications are typically retained for a minimum of seven (7) years in accordance with business and tax record requirements. You may request deletion of your information by contacting us, subject to our legal retention obligations.
7. YOUR PRIVACY RIGHTS
You have the following rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us
• Object: Object to certain processing of your information
To exercise these rights, please contact us using the information provided in Section 11 below.
8. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device.
Types of cookies we use:
• Essential Cookies: Necessary for website functionality (e.g., remembering your preferences)
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Marketing Cookies: Track visitor behavior to deliver relevant ads
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services (such as social media platforms, payment processors, or review sites). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. CHILDREN’S PRIVACY
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
11. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Cutting Edge Services LLC
2901 Niagara St Unit 318
Sanborn, NY 14132
Email: [email protected]
Phone: (716) 930-3489
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
13. CONSENT
By using our website, services, or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
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Thank you for trusting Cutting Edge Services LLC with your lawn care, snow plowing, and landscaping needs.